Terms and conditions

These terms were prepared by PONCK | The Web Company B.V., trading as Langufy: Peperstraat 35, 2801 RD Gouda, Netherlands; Chamber of Commerce number 83446524; VAT number NL862877763B01. Contact: info@ponck.nl.

They apply to the customer who creates an account or uses the service ("customer") and implement Article 6:231b of the Dutch Civil Code. Deviations from these terms are only permitted in writing.

Langufy is a website translation platform. The service consists of:

• connecting one or more websites via a JavaScript code snippet or subdomain;
• scanning visible text on the connected website;
• translating that text partly or fully automatically using AI, with the option to edit translations manually;
• a customizable language button that shows visitors the saved translations;
• an account with a dashboard, language management, translation memory, glossaries and reporting.

We provide the service on a best-efforts basis: we strive to keep it working well and up to date, but it is provided as is, unless otherwise agreed in writing.

• You must be at least 16 years old and provide a valid email address and company name, if you have one, when signing up.
• Keep your login details confidential. You are responsible for everything that happens with your account. Let us know immediately if you suspect a breach.
• You may only use Langufy for websites you own the rights to or for which you have permission from the rights holder.
• You must not use Langufy for illegal, misleading or harmful purposes, or attempt to gain unauthorized access to the service or other accounts.
• When you translate the texts on your website, you are responsible for their content and for respecting third-party rights (including copyright) relating to your website's content.

We may temporarily or permanently suspend an account or access if the service or other users are put at risk, or if these terms are breached. We will notify you in advance whenever possible, or as soon as possible afterwards.

Langufy offers subscriptions at a fixed monthly or annual price, each with an allowance for translated words, languages and websites:

• Starter: €15 per month, 10.000 translated words, 1 language, 1 website.
• Business: €29 per month, 50.000 translated words, 3 languages, 1 website.
• Pro: €49 per month, 100.000 translated words, 4 languages, 2 websites.
• Pro+: €79 per month, 200.000 translated words, 5 languages, 3 websites.
• Enterprise: €249 per month, 1.000.000 translated words, 10 languages, 10 websites.
• Enterprise+: €599 per month, 5.000.000 translated words, 20 languages, 25 websites.
• Custom Enterprise: pricing and limits by individual agreement.

With an annual subscription, you pay for 10 months: 2 months free. You can also make a one-off purchase of extra translated words. All prices shown exclude VAT. Where applicable, VAT is added to the price. Existing payment agreements remain unchanged. Prices are subject to change: we announce any changes at least one month in advance, and you can then cancel on a monthly basis if you disagree with an increase.

If you exceed your word allowance, we will, wherever possible, not charge you without your agreement: you can buy extra words or upgrade your plan.

• Cancellation: cancellable monthly with 1 month's notice. Annual subscriptions end at the end of the year and then automatically switch to a monthly subscription unless you cancel. Paid periods are non-refundable, unless we are at fault.
• Upgrading: is always possible; the difference is charged on a prorated basis.
• Downgrading: takes effect on a monthly basis from the next renewal date. If you have too many languages or websites for the new plan, disconnect them first.
• After cancellation or termination, we keep your data for 90 days so you can switch providers; after that, we delete it, except for invoices and anything we are legally required to retain.

Payments are processed through an external payment provider. You pay in advance for each period (month or year); one-off purchases are charged immediately. We send invoices in euros showing the amount excluding VAT, the applicable VAT and the total payable separately.

In the event of non-payment, we apply statutory interest and extrajudicial collection costs after a reminder. Please report any invoice complaints within 14 days of the invoice date; we will respond as soon as possible. You must continue making payments until we have found a solution together.

• Automatic translations are generated using AI models. They are generally good, but not perfect: always review the translations you publish.
• Manually edited translations are marked and never automatically overwritten by AI, as long as the source remains unchanged. Translation memory and glossaries follow the rules described in the service.
• Your website's texts and their translations remain your property. We do not use your texts to train AI models and never sell them to others.
• We may use anonymised statistics and technical data (such as page views of the language button, without IP addresses) to improve the service.

• We aim to keep the service available as much as possible, day and night, but maintenance, outages or issues with our suppliers may temporarily make it unavailable. We do everything we can to restore it quickly and, where applicable, post a message in the dashboard.
• Support via info@ponck.nl; on business days, we usually respond within one business day.
• A strict service agreement with guarantees is only possible if agreed in writing.

New accounts may receive a trial period if one is offered with the plan. During the trial, you can test the service with the included word allowance; subscription charges only begin when you choose a plan or the trial expires. Unless stated otherwise, the trial is available once per customer.

• We are not liable for indirect damage, such as lost revenue, reputational damage or damage suffered by others.
• If we are liable, damages are limited to the amount you paid Langufy in the three months preceding the damage, capped at one monthly subscription fee.
• These limitations do not apply in cases of intent or wilful recklessness by us or our management.
• Without prejudice to the above, you are responsible for the content of your website and the translations you publish. We are not liable for translations placed on your website through the service, except in cases of intent or deliberate recklessness.

We may improve and change the service: adding a new feature or removing an old one. If something essential changes (such as a price or a mandatory feature), we'll announce it at least a month in advance in the dashboard or by email. We'll send you new terms as soon as they take effect; if you don't want to accept them, you can keep using the old terms until your next renewal date.

We may terminate the subscription with immediate effect if: (a) you breach these terms and fail to remedy the breach within 14 days after we notify you; (b) payment remains outstanding after multiple reminders; (c) there is a legally required reason, or (d) we must stop due to force majeure (such as the failure of critical suppliers, a government measure or a major outage at our hosting or AI partner).

Force majeure covers anything beyond our reasonable control, such as power and internet outages, failures of AI or hosting providers, strikes, pandemics and government measures. Obligations are suspended during force majeure; we are not liable for compensation in such cases, unless the force majeure is attributable to us.

These terms and the agreement between the customer and Langufy are governed by Dutch law. We first try to resolve disputes amicably. If that fails, the dispute will be submitted to the competent Dutch court.

Questions about these terms? Email info@ponck.nl.